More Fun With Billing

Submitted To Me On January 8th, 2006 by Jackie Hildering

It gave me great pleasure to come across your web-page in my efforts to try to find a way to complain to Telus. Thank you for giving some small relief. Please see my complaints below and do with them what you will. I would prefer that my email not end up on your webpage.

Best wishes,

Jackie Hildering


Dear Telus,

I have 3 issues with the service I have received.

Firstly, I have great issue with the poor spam filtering I received. I forwarded more than 2360 spam messages to Yet was consistently plagued with the same spam messages. Yes, I did have full spam protection as offered through Telus.

This plague of spam led to my changing my email user name on July 20th, 2005. I forgot to relay this change for my telephone e-bill WITH TELUS. This led, not to my getting a paper bill when my ebill information would have bounced back, not to my getting an email (after all TELUS has my email information) no - it led to a letter warning me that my phone was to be disconnected. This, to a customer that has never been late with paying a Telus bill.

Both of the aforementioned issues I could tolerate. I am now enraged to see that you are offering new customers a rate lower than that you offer long time customers. I continue to have the pleasure of paying $34.95 while new customers get at $29.95 rate and an I-POD.

I wish to hear your rationale for this prior to my finding an alternative service provider.

Jackie Hildering

The statements made herein are those of the author and do not necessarily reflect the views of the operator of this website - though they probably do. Telus Sucks!